i'm new to the forum and can't find an answer to my problem. maybe i'm not searching properly... i feel certain someone has asked this at some point - so please forgive me if my question has been addressed previously.
i have download the most current free version of teamviewer. i am using windows 8.1 and am trying to connect to computer with windows 7. on partner's computer, incoming connection shows up, then it can't connect - thus the "unknown reason" message. these 2 computers have connected in the past with no problems. the only major change that i can think of is that i have updated from windows 8 to 8.1. can someone please make a suggestion as to how resolve my problem? i have searched the internet and teamviewer's website and can't find a solution. thanks in advance for your help.
