Hi,
We've just purchased TeamViewer 10 with a 5 channel license, for use with our new global service desk. I've started doing a test deployment, via an MSI & GPO, to a few test VMs & IT workstations and think I've got most features & policy settings nailed down. However, one questions I have is; is it possible to disable the 'Request help from...' feature? For 2 reasons; Firstly, it says 'Request Help from Ben Blackmore' which means everyone (7000+ users) will be requesting support from me directly, and not the service desk team (30+). And secondly, I'd rather our users didn't have this ability, as everyone is meant to log a support ticket via our service desk web portal - Service-Now. If users think they can get immediant support via TeamViewer, they won't log tickets on Service-Now, which means we're unable to track & track support issues. The idea is, users log tickets in Service-Now, then the SD analysts will user TeamViwer to provide remote support.
Also, am I using groups correctly? I've setup a single group called 'MyCompanyServiceDesk' I've then assigned the 'Workstation' Policy to this group, so all users workstations get the same policy. I'm assuming that's correct? I'll also have a 'Server' group, which will have a different policy for Servers.
Many thanks
Ben
