TeamViewer not running on partner computer - but it is!

[MrYossu]

Hello,

I installed TV on a machine in the office of a friend, and wanted to control it from my home PC. I entered the ID shown on the office's computer, but when I click the "Connect to a partner" button on the "Remote Control" tab of the TV interface, I get a message pop up saying "TeamViewer not running on partner computer"

I have checked the other computer, and TV is definitely running. I've seen comments around that TV doesn't require you to add a firewall rule, but am not sure if this is correct. It could just be that their firewall is blocking it, but I don't know how to tell.

Anyone able to advise? Sorry if I've missed out anything important, please let me know and I'll add whatever's needed.

Thanks in advance.

[matt]

Perhaps his office blocks TeamViewer connections - many corporate networks do that
Does the office end show as connected at that end?

[MrYossu]

Hello, thanks for the reply.

Pardon my ignorance, but could you tell me how I find that out?

[matt]

Does the office end show as connected at that end?

[MrYossu]

Sorry, was that supposed to answer my question? I asked how I can tell if the office end shows as connected.

I think the answer to your question is yes, as when I look at that machine, I can see TV running, however I woudl like to be sure I've got this right.

Please clarify how I confirm it's running.

Thanks

[matt]

On the office machine

Open teamViewer

On the bottom left hand corner of the teamviewer window is a connection status.

Green means that it is connected

[MrYossu]

Sorry for the delay in replying, it's taken me some time to get chance to go to his office and look.

Anyway, TeamViewer is definitely running, and there is a green bar in the bottom left corner with the message "Ready to connect (secure connection)"

The odd thing is that I just tried again, and it connected without problem! I didn't touch anything or change anything. Oh well, all's well that ends well, even if I don't know why!

Thanks for the help.