TV 10 BEX runtime error after install on Win-XP-Pro x64

[CBruce]

TeamViewer 10.0.41459 (free for personal use) will not run on my Windows XP-Pro x64 SP2 machine.

The TV 10 install is successful - but I get a BEX runtime error as soon as TV 10 tries to launch:
   - (BEX error occurs both after the installer auto launch, as well as from a manual launch from the desktop shortcut that was created)

I also tried running TV 10.0.41459 from Portable Apps - and I get the same BEX runtime error.

I tried setting Windows DEP to ALL apps and then excluding the TV executables (including the service) - but I get the same BEX error.

I am able to reinstall TV 9 and run it with no issues.

The TV 10 install log is normal.

======================
RUNTIME ERROR:
======================
TeamViewer 10 has encountered a problem and needs to close.  We are sorry for the inconvenience.
...
EventType : BEX     P1 : TeamViewer.exe     P2 : 10.0.41459.0     P3 : 5530da2a
P4 : TeamViewer.exe     P5 : 10.0.41459.0     P6 : 5530da2a     P7 : 0049b881
P8 : c0000409     P9 : 00000000   
...
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\WER91f0.dir00\TeamViewer.exe.mdmp
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\WER91f0.dir00\appcompat.txt
======================


======================
TV 10 install log file:
(upload as attachment failed)
(removed a lot due to 20k character max message length - see the "... ... ...")
======================
2015-05-12-10-44-23  ----------------------------------------------------------------------------------------------------
2015-05-12-10-44-23  Installer:     TeamViewer
2015-05-12-10-44-23  Version:       10.0.41459
2015-05-12-10-44-23  Access rights: Admin
2015-05-12-10-44-23  Time:          2015-05-12-10-44-23
2015-05-12-10-44-23  OS:            XP x64
2015-05-12-10-44-23  User-SID:      S-1-5-21-3830154705-2206774325-1126358283-500
2015-05-12-10-44-23  ----------------------------------------------------------------------------------------------------
2015-05-12-10-44-23 
2015-05-12-10-44-23  InstallTeamViewer(): Install TeamViewer...
2015-05-12-10-44-23  TVEnumUserRegKeys(): Load all unloaded user registry profiles...
2015-05-12-10-44-23  TVEnumUserRegKeys(): Enumerate user registry profiles with callback function CreateSendtoLinksCallback and sub key SOFTWARE\TeamViewer...
2015-05-12-10-44-23  TVSetInstallDir(): Set install directory to C:\Program Files (x86)\TeamViewer
2015-05-12-10-44-23  ExtractFiles(): Extract all pack files...
2015-05-12-10-44-24  ExtractFiles(): All files successful extracted.
2015-05-12-10-44-24  InstallTeamViewer(): Try to stop TeamViewer services...
2015-05-12-10-44-24  InstallTeamViewer(): reset failure actions for service TeamViewer. Status:0
2015-05-12-10-44-24  InstallTeamViewer(): Remove TeamViewer service...
2015-05-12-10-44-25  Outlook not installed / detected!
2015-05-12-10-44-25  ApplySystemChanges(): Apply system changes...

2015-05-12-10-44-25  WriteFileChanges(): Compute all file actions...
2015-05-12-10-44-25  WriteFileChanges(SHORTCUT): Create shortcut C:\Documents and Settings\Default User\SendTo\TeamViewer.lnk to C:\Program Files (x86)\TeamViewer\TeamViewer.exe
2015-05-12-10-44-25  WriteFileChanges(SHORTCUT): Create shortcut C:\Documents and Settings\Bruce\SendTo\TeamViewer.lnk to C:\Program Files (x86)\TeamViewer\TeamViewer.exe
2015-05-12-10-44-25  WriteFileChanges(SHORTCUT): Create shortcut C:\Documents and Settings\UpdatusUser\SendTo\TeamViewer.lnk to C:\Program Files (x86)\TeamViewer\TeamViewer.exe
2015-05-12-10-44-25  WriteFileChanges(SHORTCUT): Create shortcut C:\Documents and Settings\Administrator\SendTo\TeamViewer.lnk to C:\Program Files (x86)\TeamViewer\TeamViewer.exe
2015-05-12-10-44-25  WriteFileChanges(MKDIR): Create directory C:\Program Files (x86)\TeamViewer\x64
2015-05-12-10-44-25  WriteFileChanges(MKDIR): Create directory C:\Program Files (x86)\TeamViewer\outlook
2015-05-12-10-44-25  WriteFileChanges(RENAME): Move C:\Program Files (x86)\TeamViewer\TVExtractTemp\CopyRights_DE.txt to C:\Program Files (x86)\TeamViewer\CopyRights_DE.txt.
2015-05-12-10-44-25  WriteFileChanges(RENAME): Move C:\Program Files (x86)\TeamViewer\TVExtractTemp\CopyRights_EN.txt to C:\Program Files (x86)\TeamViewer\CopyRights_EN.txt.
... ... ...
2015-05-12-10-44-25  WriteFileChanges(ADD_FIREWALL_EXCEPTION): Add firewall exception Teamviewer Remote Control Application for C:\Program Files (x86)\TeamViewer\TeamViewer.exe.
2015-05-12-10-44-25  WriteFileChanges(ADD_FIREWALL_EXCEPTION): Add firewall exception Teamviewer Remote Control Service for C:\Program Files (x86)\TeamViewer\TeamViewer_Service.exe.
2015-05-12-10-44-25  WriteFileChanges(SHORTCUT): Create shortcut C:\Documents and Settings\All Users\Desktop\TeamViewer 10.lnk to C:\Program Files (x86)\TeamViewer\TeamViewer.exe
2015-05-12-10-44-26  WriteFileChanges(MKDIR): Create directory C:\Documents and Settings\All Users\Start Menu\Programs\TeamViewer 10
2015-05-12-10-44-26  WriteFileChanges(SHORTCUT): Create shortcut C:\Documents and Settings\All Users\Start Menu\Programs\TeamViewer 10\Uninstall TeamViewer 10.lnk to C:\Program Files (x86)\TeamViewer\uninstall.exe
2015-05-12-10-44-26  WriteFileChanges(SHORTCUT): Create shortcut C:\Documents and Settings\All Users\Start Menu\Programs\TeamViewer 10\TeamViewer 10.lnk to C:\Program Files (x86)\TeamViewer\TeamViewer.exe
2015-05-12-10-44-26  WriteFileChanges(SHORTCUT): Create shortcut C:\Documents and Settings\All Users\Start Menu\Programs\TeamViewer 10\License.lnk to C:\Program Files (x86)\TeamViewer\License.txt
2015-05-12-10-44-26  WriteFileChanges(INSTALL_SERVICE): Install service TeamViewer with application path C:\Program Files (x86)\TeamViewer\TeamViewer_Service.exe.
2015-05-12-10-44-26  WriteFileChanges(INSTALL_FONT): Install font teamviewer10.otf.
2015-05-12-10-44-26  WriteFileChanges(DELETE): Delete file C:\Program Files (x86)\TeamViewer\teamviewer10.otf
2015-05-12-10-44-26  WriteFileChanges(COPYFILE): Copy C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\FreeCommanderPortableTemp\TeamViewer\tvinfo.ini to C:\Program Files (x86)\TeamViewer\tvinfo.ini.
2015-05-12-10-44-26 
2015-05-12-10-44-26  WriteRegChanges(): Compute all registry actions...
2015-05-12-10-44-26  WriteRegChanges(DELETE_VALUE): Delete registry value HKEY_LOCAL_MACHINE\SOFTWARE\TeamViewer\IsHostModule
DeleteRegValueWithRollback(): Warning! Registry value HKEY_LOCAL_MACHINE\SOFTWARE\TeamViewer\IsHostModule does not exist.
2015-05-12-10-44-26  WriteRegChanges(WRITE_STRING): Write registry value HKEY_LOCAL_MACHINE\SOFTWARE\TeamViewer\InstallationDate=2015-05-12
2015-05-12-10-44-26  WriteRegChanges(WRITE_STRING): Write registry value HKEY_LOCAL_MACHINE\SOFTWARE\TeamViewer\InstallationDirectory=C:\Program Files (x86)\TeamViewer
2015-05-12-10-44-26  WriteRegChanges(WRITE_STRING): Write registry value HKEY_LOCAL_MACHINE\SOFTWARE\TeamViewer\StartMenuGroup=TeamViewer 10
2015-05-12-10-44-26  WriteRegChanges(DELETE_VALUE): Delete registry value HKEY_LOCAL_MACHINE\SOFTWARE\TeamViewer\Service_Installation_Status
DeleteRegValueWithRollback(): Warning! Registry value HKEY_LOCAL_MACHINE\SOFTWARE\TeamViewer\Service_Installation_Status does not exist.
2015-05-12-10-44-26  WriteRegChanges(WRITE_DWORD): Write registry value HKEY_LOCAL_MACHINE\SOFTWARE\TeamViewer\UsageEnvironment=2
2015-05-12-10-44-26  WriteRegChanges(WRITE_DWORD): Write registry value HKEY_LOCAL_MACHINE\SOFTWARE\TeamViewer\AccessControl\AC_Server_AccessControlType=0
2015-05-12-10-44-26  WriteRegChanges(COPY_VALUE): Copy registry value HKEY_LOCAL_MACHINE\SOFTWARE\TeamViewer\SecurityPasswordAES to HKEY_LOCAL_MACHINE\SOFTWARE\TeamViewer\Temp\SecurityPasswordExported
CopyRegValueWithRollback(): Warning! Registry value HKEY_LOCAL_MACHINE\SOFTWARE\TeamViewer\SecurityPasswordAES does not exist. (EC2)
2015-05-12-10-44-26  WriteRegChanges(DELETE_VALUE): Delete registry value HKEY_LOCAL_MACHINE\SOFTWARE\TeamViewer\SecurityPasswordAES
DeleteRegValueWithRollback(): Warning! Registry value HKEY_LOCAL_MACHINE\SOFTWARE\TeamViewer\SecurityPasswordAES does not exist.
2015-05-12-10-44-26  WriteRegChanges(COPY_VALUE): Copy registry value HKEY_LOCAL_MACHINE\SOFTWARE\TeamViewer\MultiPwdMgmtPWDs to HKEY_LOCAL_MACHINE\SOFTWARE\TeamViewer\Temp\MultiPwdMgmtPWDsExported
CopyRegValueWithRollback(): Warning! Registry value HKEY_LOCAL_MACHINE\SOFTWARE\TeamViewer\MultiPwdMgmtPWDs does not exist. (EC2)
2015-05-12-10-44-26  WriteRegChanges(DELETE_VALUE): Delete registry value HKEY_LOCAL_MACHINE\SOFTWARE\TeamViewer\MultiPwdMgmtPWDs
DeleteRegValueWithRollback(): Warning! Registry value HKEY_LOCAL_MACHINE\SOFTWARE\TeamViewer\MultiPwdMgmtPWDs does not exist.
2015-05-12-10-44-26  WriteRegChanges(WRITE_STRING): Write registry value HKEY_CLASSES_ROOT\.tvs\=TeamViewerSession
2015-05-12-10-44-26  WriteRegChanges(WRITE_STRING): Write registry value HKEY_CLASSES_ROOT\TeamViewerSession\shell=
2015-05-12-10-44-26  WriteRegChanges(WRITE_STRING): Write registry value HKEY_CLASSES_ROOT\TeamViewerSession\shell\open=
2015-05-12-10-44-26  WriteRegChanges(WRITE_STRING): Write registry value HKEY_CLASSES_ROOT\TeamViewerSession\shell\open\command=
2015-05-12-10-44-27  WriteRegChanges(WRITE_STRING): Write registry value HKEY_CLASSES_ROOT\TeamViewerSession\shell\open\command\="C:\Program Files (x86)\TeamViewer\TeamViewer.exe" --play "%1"
2015-05-12-10-44-27  WriteRegChanges(WRITE_STRING): Write registry value HKEY_CLASSES_ROOT\TeamViewerSession\DefaultIcon=
2015-05-12-10-44-27  WriteRegChanges(WRITE_STRING): Write registry value HKEY_CLASSES_ROOT\TeamViewerSession\DefaultIcon\="C:\Program Files (x86)\TeamViewer\TeamViewer.exe",0
2015-05-12-10-44-27  WriteRegChanges(WRITE_STRING): Write registry value HKEY_CLASSES_ROOT\.tvc\=TeamViewerConfiguration
2015-05-12-10-44-27  WriteRegChanges(WRITE_STRING): Write registry value HKEY_CLASSES_ROOT\TeamViewerConfiguration\shell=
2015-05-12-10-44-27  WriteRegChanges(WRITE_STRING): Write registry value HKEY_CLASSES_ROOT\TeamViewerConfiguration\shell\open=
2015-05-12-10-44-27  WriteRegChanges(WRITE_STRING): Write registry value HKEY_CLASSES_ROOT\TeamViewerConfiguration\shell\open\command=
2015-05-12-10-44-27  WriteRegChanges(WRITE_STRING): Write registry value HKEY_CLASSES_ROOT\TeamViewerConfiguration\shell\open\command\="C:\Program Files (x86)\TeamViewer\TeamViewer.exe" --control "%1"
... ... ...
2015-05-12-10-44-28  WriteRegChanges(WRITE_STRING): Write registry value HKEY_CLASSES_ROOT\tvsqcustomer1\shell\open\command\="C:\Program Files (x86)\TeamViewer\TeamViewer.exe" %1
2015-05-12-10-44-28  WriteRegChanges(DELETE_VALUE): Delete registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Fonts\TeamViewer10Host (TrueType)
DeleteRegValueWithRollback(): Warning! Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Fonts\TeamViewer10Host (TrueType) does not exist.
2015-05-12-10-44-28  WriteRegChanges(WRITE_STRING): Write registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Fonts\TeamViewer10 (TrueType)=teamviewer10.otf
2015-05-12-10-44-28  WriteRegChanges(WRITE_STRING): Write registry value HKEY_LOCAL_MACHINE\SOFTWARE\TeamViewer\InstallationRev=1001
2015-05-12-10-44-28 
2015-05-12-10-44-28  InstallDrivers(): Install drivers...
2015-05-12-10-44-28 
2015-05-12-10-44-28  CleanUp(): Clean up...
2015-05-12-10-44-28  CleanUp(): Unload previously loaded user registry profiles...
2015-05-12-10-44-29  CleanUp(): Install restore task successful removed.
2015-05-12-10-44-29  CleanUp(): Backup key successful removed.
2015-05-12-10-44-29  CleanUp(): Backup directory C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\FreeCommanderPortableTemp\TeamViewer\TVInstallTemp successful removed.
2015-05-12-10-44-29  CleanUp(): Extract directory C:\Program Files (x86)\TeamViewer\TVExtractTemp successful removed.
2015-05-12-10-44-29 
2015-05-12-10-44-29  InstallTeamViewer(): Run TeamViewer service...
======================


Thanks!
CBruce

[matt]

XP sp3 included .net framework 3.5 I think

XP is no longer supported by microsoft

TV ITBrain says min XP SP3 >> https://www.teamviewer.com/en/help/393-Which-operating-systems-are-supported-for-ITbrain

Can you upgrade this machine to SP3, or can you install an earlier version of TV and then upgrade TV

[CBruce]

Hi Matt!  Win-XP x86 and Win-XP x64 are actually two different OSes.  I'm running Win-XP-Pro x64 SP2.  XP-Pro x64 is the same codebase as Server 2003 - and uses the Server 2003 Service Packs.  SP2 is the most recent Server 2003 SP, therefore I am as current as is possible.

I have tried both methods, clean installs of TV 10 and upgrade from the previous version installs, multiple times in an attempt to see if it was an installation issue of some kind.   And, as I said, it appears that the "installs" themselves are successful ... ... ... It is when TV 10 is launched that the BEX error occurs.

Please note:
I mentioned that I also get the same BEX error when launching the PORTABLE APPS version of TV 10.
(That pretty much takes any "install issues" out of the equation).

I believe that it is probably a small code problem, so I am also communicating with TV Support about it.

But keep all other ideas coming - I'll try anything that sounds feasible.  And I will post back here if TV Support is able to help me.

Thanks,
CBruce