Unable to use it because Partner VersionNewerThanMine, but mine is UpToDate too!

[britpoprule]

Hello there,

I have problems using Teamviewer to have remote access to my parents PC.

I have a mac and they have a PC with Windows 7. The connection 'to the partner' doesn't go through because it says their version of Teamviewer is newer than mine. But mine is the latest too! They were downloaded at the same time! I tried to update it anyway but it's been useless. Where is the problem then?

Thanks