Authentication Rejected

[asker]

Hello,

I've just replaced my Android phone and downloaded TV. When trying to connect, it tries to connect and it is being heard by the computer, but I get an error of "Authentication Rejected". I get the message either way I try it between devices.

I have had something like this before and it seems to me it was with a whitelist where I somehow added the new device or something but I cannot remember what it was.

I have also tried stopping firewalls and antivirus, etc. to eliminate those possibilities.

It is Android 5.1 and Windows 8.1 TeamViewer 11.0.4199 CL

I have searched and searched for an answer online but cannot find one.

Thank you.

[asker]

I sadly gave up on it but then, 20 days later, yesterday I happened to give it a try and it was working.