TeamViewer hangs

[Yves]

Hello,

I am running under Windows XP SP3.
Lately, I have the opportunity to use "TeamViewerQS_fr-6.0.10722.exe" but it
hangs using 98% CPU and impossible to stop it in the task manager (the only
possibility is to reload Windows.)
It is the same with "TeamViewer_Setup_fr-6.0.10722.exe" installed or not
(using the "Start" possibility), the Teamviewer window provides an ID and
password, and then if you enter the Id of a partner , it gives a message
"Please check your Internet connection ...."; if you cancel the connection
and close Teamviewer, it remains in the Task Manager and consumes 98% CPU
.....(no way to cancel it).
On the same PC (after backing up my discs, thanks to True Image), I tried a
new installation of XP SP3, which gives no problem with TeamViewer.
Back on my previous backup, I tried to use Teamviewer in "Windows XP Safe
mode with network support", and got the same problem, so the problem is not
due to software installed.
I'm connected to an "ADSL Alice box" via an Ethernet cable. I tried to change the network connections without success (IE, Firefox and Outlook Express still
work very well), but I think that the problem resides in network connections.
Note that hte same XP SP3 was running Teamviewver without problem a few months ago...
Do you have any ideas, suggestions to get rid of this problem.
Thank you for any answer.

[Yves]

Hello,
Conducting some investigations, found this line in the teamviewer.log:
========
ProxySearch: found Mozilla HTTPS setting: 59.105.243.112:3128
========
I think that, Teamviewer is trying to connect thru this proxy... without success
Looking to Mozilla Firefox, there is no Proxy set up in the Options.
Looking in the Windows Registry, found in Teamviewer/Version6/Proxyautolist=  59.105.243.112:3128
Trying to delete this Proxy IP from the registry does not solve the problem, the proxy IP comes up again....
I changed the Internet Explorer default, to IE8 instead of Firefox, no more "ProxySearch: ...", in the log, but the hang is still there...
Found an old Teamviewer Version 5, in my backup disk; this V5 works without any problem (the QS version 5 works also...). So it is a V6 problem....
Any help

[TeamViewer]

Hi,
Could you please try to create dump file from the TeamViewer_service process using the ProcDump v3.01 (parameter -c 90 [process name) and then send us the dump file to support@teamviewer.com.
http://technet.microsoft.com/en-us/sysinternals/dd996900

We will check this and try to solve your problem.

Regards
Inga, TeamViewer Germany

[Yves]

Many thanks Inga for your answer,
Two Procdump files done under Windows XP SP3, and under "Windows XP Safe mode with network support", has been sent to the support with the ticket number opened 10/06/2011:
Ticket ID:  379439
Subject:    Connexion Internet Teamviewer

The first dump was done with TeamviewerQS, and the second one with
Teamviewer-setup (start and not install).

Thanks for a quick answer.
Regards

[Yves]

Hello,
Since June 23, no answer to my problem.....
Any news
Thanks for any reply...

[TeamViewer]

Hi Yves,
I answered to you via email on 24. June. Didn't you get this email?
Do you still have this problem after you delete the folder C:\Documents and Settings\yves\Local Settings\temp\TeamViewer\Version6\?
Regards
Inga, TeamViewer

[Yves]

Hello Inga,
No, i did not received your mail.....
My temp folder (C:\Documents and Settings\yves\Local Settings\temp\) is cleaned up manually every morning.... so there is no "\TeamViewer\Version6\".
I tried also to cleanup C:\Documents and "Settings\yves\temp\TeamViewer\Version4\" and "...\Version5\", without success...
Do not forget that i have the same problem under "Windows XP Safe
mode with network support".....
Regards

[Yves]

Hello Inga,
No answer since July 26 ??
Regards

[TeamViewer]

Hi,
sorry for the late answer.
If you still have the problem, please create new dumps of the current version as I mention before and send us these via email.

Could you please try to create dump file from the TeamViewer_service process using the ProcDump v3.01 (parameter -c 90 [process name) and then send us the dump file to support@teamviewer.com.
http://technet.microsoft.com/en-us/sysinternals/dd996900

Thanks in advanced.

Regards Inga, TeamViewer

[Yves]

Hello Inga,
Dump file sent...
Could you try to accelerate the analysis process, as i did not receive any answer from support since 2 months and a half...
Thanks in advance
Regards.

[TeamViewer]

Hi,
did you receive our last email (from 12 Aug)? Does it work again?
Regards
Inga, TeamViewer

[Yves]

Hello Inga,
No "August 12", mail received.....(like the prévious mail)
Could you retrans this mail, or post ot on this forum please...
Thanks in advance... 
Regards

[Yves]

Note: you can also mail it to me, in my email box on this forum...

[Yves]

Hello Inga,
Found the message from Aug 12 in the Spam box !!!  (+ your message in my Inbox);
I answered to the support in the following terms:

Hello Michael ,
As I already posted, I tried to use the two Teamviewer softwares QS and
Setup (without installation, using the "Start" possibility),  in "Windows XP
Safe mode with network support", and got the same hang problem, so the
problem is not due to any software installed (security or not).
I already sent to you, on June 23, 2 Procdump files in safe mode et normal
mode, and later one Procdump on August 11......
Please help me.
Regards
Yves

Thanks Inga to try to accelerate the process.
Regards

[Yves]

Hello Inga,
After sending many dumps to the support, i still did not receive any answer since 2 months....
Could you try to see what is happening ??
Many thanks
Regards
Yves