Detailed instructions for configuring and using VPN

[JMK]

I am trying to have ONE computer using VPN into another network and can't do it so far.  I assumed with a mature product like TV with built-in VPN functionality, this would be a breeze.  Unfortuately, this has not the case.  Even the TV manual only contains 2 pages of VPN instructions which are virtually useless.

I have used the unattended remote aspect without any issues and can fully access any PC on my home network.  Now I am working with the other aspects of this fantastic program.  Thus, establishing a VPN connection was my first attempt at moving beyond simply remoting in which does not afford some of the functionality that I require.

1) All updated Win7 Pro PC's with the latest version of TV installed.
2) I have installed the VPN drivers on both PC's.  I only get to " Your connected" but when I attempt to ping, it always times out.
3) End of story.   

I have been a tech for 20 years but a rookie with TV and this has been very frustrating to search this forum, the help files, and even the Net and I cannot find a detailed tutorial or instructions for properly setting up & configuring VPN.  Would someone be so kind as to provide this info or any suggested links so I can resolve this?    I have no problem putting in work required to learn this.  I just did not expect that detailed solutions & suggestions are seemingly so hard to find on this issue.

I will eventually master every aspect of TV and assist this community as much as I can going forward because that is how a community should work.  There are so many unanswered or undetailed responses, it has been extremely frustrating trying to set up or resolve this VPN issue.  It is very likely I am missing something simple but I just don't know. 

Repectfully,
JMK

[ERS]

This forum is , unfortunately a fairly young community.  This board was created by a TeamViewer user because frustration such as yours lead them to finding a better solution for an issue.
Occasionally we get a response from a TeamViewer representative, but mostly, its user based help.
Your participation will be greatly appreciated if you decide to participate and help others.

in the mean time, I would suggest that you attempt to contact teamviewer through their contact page and submit a ticket to them:
You can navigate to this page and submit a ticket
http://www.teamviewer.com/en/help/createticket.aspx
and perhaps post their response/resolution to any issue you have.

[JMK]

It is very nice of you to respond and send me in the correct direction.  Now I also understand why the community is not very visible or active.  We will have to change that!  Thank you very much for the response and information!

JMK

[ERS]

No problem, hopefully as more members join, the help base will increase as well !
I wish we could convince Teamviewer to have a more active presence here.

[JMK]

I am shocked they did not have their own forum.  How do they sell TV or continue to build a customer base without a community THEY SUPPORT?!  Help tickets?  I think was done purposely to drive people insane enough to buy a license with support or make you work like hell to accomplish anything magical without hours & hours of trial and error.

It is really sad.  Logmein has not only a more active community but complete and detailed, company issued manuals, FAQ's, etc. for ALL of their FREE apps.  TBH, since trying to use VPN via TV has been such a pain in the ass, I just setup Hamachi from Logmein.  A 50 page, detailed manual is also available.  I kid you not;  I set up a number of VPN's in less than an hour using Hamachi and THE COMPREHENSIVE INSTRUCTIONS!  Within a few hours since I first posted here, I have established several Mesh networks and now am moving to Hub & Spoke, followed by Gateway networks.

Get it together TV!!!!!!!!!!!