Saved Computers keep going offline

[eirek1234]

I have two computers that I am using remotely and I've entered in my account details and they still active for a day or so then go into an offline status.  The computers are still on and teamviewer is still running.  If I add them again to my account I then have two 'computers' in my teamviewer, 1 active and 1 not active, however after 24 hours or so it also goes inactive.

Does anyone know why they keep losing visibility?

[matt]

I don't know, but my guess is that they need to 'heartbeat' back to the Teamviewer servers.
Do these remote computers power down, or power down the hard drives.

[eirek1234]

Neither the computer nor the hard-drives have been shut down.

[matt]

I'm not talking about 'shut down'.
I'm talking about the 'turn hard drives off' settings in the control panel >> power settings

[johnbarley]

Are they going to sleep? Check the power options.