Failure

[samirtartir]

Hi,

I am having an error all of a sudden that I can't figure out... Here's the log. Any help would be greatly appreciated.

2013/06/19 15:04:48.712  1728  2768 S0   CAcceptServer::HandleAccept: new connection from 127.0.0.1:1558
2013/06/19 15:04:48.712  1728  2768 S0   CInterProcessNetwork::SetDyngateIDforSession() id=320750973 session=0 ptype=2
2013/06/19 15:04:48.712  1728  2768 S0   UpdateOnlineState newOnlineValue 1
2013/06/19 15:04:48.727  1728  2768 S0   CSendCommandToMaster::SendBCommandToMaster: CC=3 CT=38
2013/06/19 15:04:48.727  1728  2768 S0   CSendCommandToMaster::SendBCommandToMaster: CC=3 CT=38
2013/06/19 15:04:48.696  3996  1500 G0   Monitors: Plug and Play Monitor, \\.\DISPLAY1, 1024x768 (0,0), flags=0
2013/06/19 15:04:48.696  3996  1500 G0   Opening local TCP connection to 127.0.0.1:5939
2013/06/19 15:04:48.712  3996  1500 G0   Local TCP connection established
2013/06/19 15:04:48.727  3996  1500 G0   Received Control_InitIPC_Response processtype=1
2013/06/19 15:04:48.727  3996  1500 G0   Received Control_InitIPC_Response runningProcesses=3
2013/06/19 15:04:48.727  3996  1500 G0   Control_InitIPC_Response: all processes 3 completely initialized
2013/06/19 15:04:48.743  3996  1500 G0   ProxySearch: found IE setting: 172.16.0.1:80
2013/06/19 15:04:48.759  3996  3908 G0   MachineHooks: Initialized Shm
2013/06/19 15:04:48.759  3996  3908 G0   MachineHooks: refcount = 1
2013/06/19 15:04:48.759  3996  1500 G0   ProxySearch: no PAC script detected via WPAD
2013/06/19 15:04:48.759  3996  3908 G0   MachineHooks: w32 Loader is starting
2013/06/19 15:04:48.759  3996  1500 G0   ProxySearch: no PAC script detected via WPAD
2013/06/19 15:04:48.774  1728  2768 S0   InterProcessNetwork: Loader process started, pid = 4064
2013/06/19 15:04:48.805  4064  3792 L32  Loader started with: "C:\Program Files\TeamViewer\Version8\tv_w32.exe" --action hooks  --log C:\Program Files\TeamViewer\Version8\TeamViewer8_Logfile.log 
2013/06/19 15:04:48.821  4064  3792 L32  Starting Loader
2013/06/19 15:04:48.759  3996  3908 H32  Loader: SharedMem Connected (seg = 0x31b0000, refcnt = 1)
2013/06/19 15:04:48.759  3996  3908 H32  teamviewer.exe: SharedMem Connected (seg = 0x31b0000, refcnt = 2)
2013/06/19 15:04:48.837  1728  2568 S0   CConnectionThread::ProcessBuddyCommandClient: CC=3 CT=38
2013/06/19 15:04:48.837  1728  2768 S0   CSendCommandToMaster::SendBCommandToMaster: CC=3 CT=4
2013/06/19 15:04:48.837  3996  3908 G0   Tray created!
2013/06/19 15:04:48.868  3996  3908 G0   P_FORCE_WINSTATE_ONCE = WinState_Undefined
2013/06/19 15:04:48.883  3996  3908 G0!  CoreAudioSystemMixer::EnumerateDevices MMDeviceEnumerator failed with error = -2147221164
2013/06/19 15:04:48.883  3996  3908 G0   AudioDriver: Initializing Direct Sound 8
2013/06/19 15:04:48.883  3996   260 G0   AudioDriver: Thread Running
2013/06/19 15:04:48.883  3996  3908 G0   AudioDriver: Direct Sound Initialized
2013/06/19 15:04:48.930  1728  2568 S0   CConnectionThread::ProcessBuddyCommandClient: CC=3 CT=38
2013/06/19 15:04:48.961  3996  3908 G0   AudioDriver: using rec dev 'USB Microphone', 'usbaudio.sys', id 0
2013/06/19 15:04:48.961  3996  3908 G0   AudioDriver: using rec dev 'Realtek HD Audio Input', 'RtkHDAud.sys', id 1
2013/06/19 15:04:48.961  3996  3908 G0   AudioDriver: using rec dev 'Live! Cam Voice (Mic) #9', 'usbaudio.sys', id 2
2013/06/19 15:04:48.961  3996  3908 G0   AudioDriver: using play dev 'Realtek HD Audio output', 'RtkHDAud.sys', id 0
2013/06/19 15:04:48.961  1728  2768 S0   CSendCommandToMaster::SendBCommandToMaster: CC=3 CT=38
2013/06/19 15:04:48.961  1728  2768 S0   CSendCommandToMaster::SendBCommandToMaster: CC=3 CT=38
2013/06/19 15:04:48.977  1728  2768 S0   CSendCommandToMaster::SendBCommandToMaster: CC=3 CT=38
2013/06/19 15:04:48.977  1728  2768 S0   CSendCommandToMaster::SendBCommandToMaster: CC=3 CT=38
2013/06/19 15:04:48.977  1728  2768 S0   CSendCommandToMaster::SendBCommandToMaster: CC=3 CT=38
2013/06/19 15:04:49.086  1728  2568 S0   CConnectionThread::ProcessBuddyCommandClient: CC=3 CT=20
2013/06/19 15:04:49.164  1728  2768 S0!! CTcpProcessConnector::HandleRead error 10054 reading from process 3996: An existing connection was forcibly closed by the remote host
2013/06/19 15:04:49.164  1728  2768 S0!! CInterProcessNetwork::NewInterProcessDataAvailable(): ReadFailed session=0 ptype=2
2013/06/19 15:04:49.164  1728  2768 S0   UpdateOnlineState newOnlineValue 1
2013/06/19 15:04:49.164  1728  1052 S0   Process 3996 in session 0 has terminated
2013/06/19 15:04:49.164  1728  2568 S0   CConnectionThread::ProcessBuddyCommandClient: CC=3 CT=38
2013/06/19 15:04:49.180  1728  2568 S0   CConnectionThread::ProcessBuddyCommandClient: CC=3 CT=38
2013/06/19 15:04:49.180  1728  2568 S0   CConnectionThread::ProcessBuddyCommandClient: CC=3 CT=38
2013/06/19 15:04:49.180  1728  2568 S0   CConnectionThread::ProcessBuddyCommandClient: CC=3 CT=38
2013/06/19 15:04:49.258  1728  2568 S0   CConnectionThread::ProcessBuddyCommandClient: CC=3 CT=38
2013/06/19 15:04:49.820  4064  3792 L32  Error! TeamViewer terminated unexpectedly!
2013/06/19 15:04:49.820  4064  3792 L32  Exit

[samirtartir]

I uninstalled, deleted the settings and reinstalled... here is what i get:

2013/06/19 15:40:56.245   124  1968 S0   Using IPC-Port 5939
2013/06/19 15:40:56.245   124  1968 S0   Force Autostart GUI for session ID 0
2013/06/19 15:40:56.308   124  1968 S0   CTerminalServer::getPathToApplicationExe(): Choosing standard filename.
2013/06/19 15:40:56.308   124  1968 S0   CTerminalServer::StartGUIProcess() Filename for GUI process is C:\Program Files\TeamViewer\Version8\TeamViewer.exe
2013/06/19 15:40:56.308   124  1968 S0   CTerminalServer::StartGUIProcess() GUI process 1760 started for user ***\*** in session 0
2013/06/19 15:40:56.308   124  1968 S0   CTerminalServer::StartGUIProcess() Event 5 sent to GUI.
2013/06/19 15:40:56.308   124  1968 S0   UpdateOnlineState newOnlineValue 0
2013/06/19 15:40:56.713   124  3660 S0   CAcceptServer::HandleAccept: new connection from 127.0.0.1:2449
2013/06/19 15:40:56.760   124  3660 S0   CInterProcessNetwork::SetDyngateIDforSession() id=0 session=0 ptype=2
2013/06/19 15:40:56.760   124  3660 S0   UpdateOnlineState newOnlineValue 1
2013/06/19 15:40:56.760   124  3660 S0   TeamViewer is going online!
2013/06/19 15:40:56.760   124  1560 S0   KeepAliveThread started
2013/06/19 15:40:56.651  1760  2212 G0   Monitors: Plug and Play Monitor, \\.\DISPLAY1, 1024x768 (0,0), flags=0
2013/06/19 15:40:56.713  1760  2212 G0   Opening local TCP connection to 127.0.0.1:5939
2013/06/19 15:40:56.713  1760  2212 G0   Local TCP connection established
2013/06/19 15:40:56.760  1760  2212 G0   Received Control_InitIPC_Response processtype=1
2013/06/19 15:40:56.760  1760  2212 G0   Received Control_InitIPC_Response runningProcesses=3
2013/06/19 15:40:56.760  1760  2212 G0   Control_InitIPC_Response: all processes 3 completely initialized
2013/06/19 15:40:56.776  1760  2212 G0   ProxySearch: found IE setting: 172.16.0.1:80
2013/06/19 15:40:56.885  1760  3340 G0   MachineHooks: Initialized Shm
2013/06/19 15:40:56.885  1760  3340 G0   MachineHooks: refcount = 1
2013/06/19 15:40:56.885  1760  3340 G0   MachineHooks: w32 Loader is starting
2013/06/19 15:40:56.885  1760  2212 G0   ProxySearch: no PAC script detected via WPAD
2013/06/19 15:40:56.901  1760  2212 G0   ProxySearch: no PAC script detected via WPAD
2013/06/19 15:40:56.948   124  3660 S0   InterProcessNetwork: Loader process started, pid = 1184
2013/06/19 15:40:57.088  1184  1740 L32  Loader started with: "C:\Program Files\TeamViewer\Version8\tv_w32.exe" --action hooks  --log C:\Program Files\TeamViewer\Version8\TeamViewer8_Logfile.log 
2013/06/19 15:40:57.088  1184  1740 L32  Starting Loader
2013/06/19 15:40:56.885  1760  3340 H32  Loader: SharedMem Connected (seg = 0x2f50000, refcnt = 1)
2013/06/19 15:40:56.885  1760  3340 H32  teamviewer.exe: SharedMem Connected (seg = 0x2f50000, refcnt = 2)
2013/06/19 15:40:57.541  1760  3340 G0   Tray created!
2013/06/19 15:40:57.541  1760  3340 G0   CMainWindow::ShouldShowDynamicPassword(): dynPw=1 allowIncoming=1 id=0 ka=0 lanAllowed=0 lanOnly=0 networkState=1
2013/06/19 15:40:57.541  1760  1768 G0   CTVUpdate::StartVersionFileDownloadWithCallback(): Start download of version file...
2013/06/19 15:40:57.541  1760  3128 G0   ChangeThreadDesktop(): SetThreadDesktop to default successful
2013/06/19 15:40:57.556  1760  3340 G0!  CoreAudioSystemMixer::EnumerateDevices MMDeviceEnumerator failed with error = -2147221164
2013/06/19 15:40:57.572  1760  3340 G0   AudioDriver: Initializing Direct Sound 8
2013/06/19 15:40:57.572  1760   620 G0   AudioDriver: Thread Running
2013/06/19 15:40:57.572  1760  3340 G0   AudioDriver: Direct Sound Initialized
2013/06/19 15:40:57.634  1760  3340 G0   AudioDriver: using rec dev 'USB Microphone', 'usbaudio.sys', id 0
2013/06/19 15:40:57.634  1760  3340 G0   AudioDriver: using rec dev 'Realtek HD Audio Input', 'RtkHDAud.sys', id 1
2013/06/19 15:40:57.634  1760  3340 G0   AudioDriver: using rec dev 'Live! Cam Voice (Mic) #9', 'usbaudio.sys', id 2
2013/06/19 15:40:57.634  1760  3340 G0   AudioDriver: using play dev 'Realtek HD Audio output', 'RtkHDAud.sys', id 0
2013/06/19 15:40:57.650  1760  3340 G0   PredefinedSessionPassword (reset) ForceId(0) CurrentId(0) ConsoleId(0)
2013/06/19 15:40:57.650  1760  3340 G0   Show Intro Screen
2013/06/19 15:40:57.681  1760  3340 G0   before opening URL: http://client.teamviewer.com/intro/index.aspx?lng=en&version=8.0.19045&os=win&tab=1
2013/06/19 15:40:57.884   124  3660 S0!! CTcpProcessConnector::HandleRead error 10054 reading from process 1760: An existing connection was forcibly closed by the remote host
2013/06/19 15:40:57.884   124  3660 S0!! CInterProcessNetwork::NewInterProcessDataAvailable(): ReadFailed session=0 ptype=2
2013/06/19 15:40:57.884   124  3660 S0   UpdateOnlineState newOnlineValue 0
2013/06/19 15:40:57.884   124  3660 S0   TeamViewer is going offline!
2013/06/19 15:40:57.884   124  3660 S0   Offline() StopListening.WT
2013/06/19 15:40:57.884   124  1156 S0   Process 1760 in session 0 has terminated
2013/06/19 15:40:58.087  1184  1740 L32  Error! TeamViewer terminated unexpectedly!
2013/06/19 15:40:58.102  1184  1740 L32  Exit
2013/06/19 15:41:02.768   124  1560 S0!! S1 NC.connectTcp(): connect timedOut to: ping3.teamviewer.com
2013/06/19 15:41:02.987   124  1560 S0   S2 NC.ConnectPort443.Connected
2013/06/19 15:41:02.987   124  1560 S0   CT3 CT.Send.CMD_PING From=0 To=0 L=4
2013/06/19 15:41:03.158   124  1560 S0   CT3 CT.Receive.CMD_PINGOK From=0 To=0 L=4
2013/06/19 15:41:03.346   124  1560 S0   NetWatchdog: Port 443 proxy connection type=1, IP='', user='' succeeded
2013/06/19 15:41:03.346   124  1560 S0   NetWatchdog: Ping successful!
2013/06/19 15:41:03.346   124  1560 S0   NetWatchdog: Internet is now connected
2013/06/19 15:41:03.564   124  1560 S0   S3 NC.ConnectPort443.Connected
2013/06/19 15:41:03.564   124  1560 S0   CT4 CT.Send.CMD_MASTERCOMMAND From=0 To=0 L=394
2013/06/19 15:41:03.658   124  1560 S0   CT4 CT.Receive.CMD_MASTERRESPONSE From=0 To=0 L=23
2013/06/19 15:41:03.658   124  1560 S0   CT4 CT.Disconnect
2013/06/19 15:41:03.658   124  1560 S0!  MC.Reg f=Reg&ic=-1002218904&id=0&iguid={a7937e1b-3628-4fa3-acd6-4bdad7f9c11c}&logging=1&mac=0x001e9035153e_1c910eb66d8fba8_478830062&mid=0x001e9035153e_1c910eb66d8fba8_478830062&midf=1&midhistory=0x001e9035153e_1c910eb66d8fba8_478830062|u35901e003e1508200611101837000000001e9035153e83f94e89778d19a8ea618d7b53890778&midv=0&os=WinXP&rhash={2487e436-b698-935b-df7a-367c231791ea}&smidv=1&sro=0&v=8.0.19045 - 0#320750973:388896102+1
2013/06/19 15:41:03.720   124  1888 S0   EnumComputers.1
2013/06/19 15:41:03.767   124  1560 S0   S4 NC.ConnectPort443.Connected
2013/06/19 15:41:03.767   124  1560 S0   CT5 CT.Send.CMD_MASTERCOMMAND From=320750973 To=0 L=307
2013/06/19 15:41:03.814   124  1888 S0   S5 NC.ConnectPort443.Connected
2013/06/19 15:41:03.814   124  1888 S0   CT6 CT.Send.CMD_MASTERCOMMAND From=320750973 To=0 L=183
2013/06/19 15:41:03.861   124  1560 S0   CT5 CT.Receive.CMD_MASTERRESPONSE From=0 To=320750973 L=4
2013/06/19 15:41:03.861   124  1560 S0   CT5 CT.Disconnect
2013/06/19 15:41:03.907   124  1888 S0   CT6 CT.Receive.CMD_MASTERRESPONSE From=0 To=320750973 L=4
2013/06/19 15:41:03.907   124  1888 S0   CT6 CT.Disconnect
2013/06/19 15:41:03.954   124  1560 S0   S6 NC.ConnectPort443.Connected
2013/06/19 15:41:03.954   124  1560 S0   CT7 CT.Send.CMD_MASTERCOMMAND From=320750973 To=0 L=310
2013/06/19 15:41:04.048   124  1560 S0   CT7 CT.Receive.CMD_MASTERRESPONSE From=0 To=320750973 L=4
2013/06/19 15:41:04.048   124  1560 S0   CT7 CT.Disconnect
2013/06/19 15:41:04.048   124  1560 S0   Resource-Language:en
2013/06/19 15:41:04.141   124  1560 S0   S7 NC.ConnectPort443.Connected
2013/06/19 15:41:04.141   124  1560 S0   CT8 CT.Send.CMD_MASTERCOMMAND From=320750973 To=0 L=635
2013/06/19 15:41:04.251   124  1560 S0   CT8 CT.Receive.CMD_MASTERRESPONSE From=0 To=320750973 L=108
2013/06/19 15:41:04.251   124  1560 S0   CT8 CT.Disconnect
2013/06/19 15:41:04.251   124  1560 S0   MC.L addonchannels=0&ckaportsenabled=0&client=TV&commercial=1&f=Login&gw=1&gwlevel=431&hideonlinestatus=0&httpout=1&ic=388896102&id=320750973&iguid={a7937e1b-3628-4fa3-acd6-4bdad7f9c11c}&keepalive=1&language=en&licensetype=0&logging=1&mid=u35901e003e1508200611101837000000001e9035153e83f94e89778d19a8ea618d7b53890778&midf=1&midhistory=0x001e9035153e_1c910eb66d8fba8_478830062|u35901e003e1508200611101837000000001e9035153e83f94e89778d19a8ea618d7b53890778&midv=1&noofactivekeepalive=0&os=WinXP&port443out=1&rhash={2487e436-b698-935b-df7a-367c231791ea}&runtime=7&smidv=1&sro=0&supportedfeatures=11533277&tcpout=0&usageenvironment=2&v=8.0.19045 - 0#OK_10000_-_2__46.165.192.223:443_33811_1_-1_0.0.0.0__178.77.120.7_178.77.120.6_0_320750973_1_0_0_0_261929_
2013/06/19 15:41:04.251   124  1560 S0   local license differs from master license
2013/06/19 15:41:04.266   124  1560 S0   KeepAliveThread ended
2013/06/19 15:41:04.266   124  3660 S0   MainApp.Shutdown.GWS.Disconnect n=0
2013/06/19 15:41:04.266   124  3660 S0   Offline() CT.Terminate
2013/06/19 15:41:04.266   124  3660 S0   Offline() Shutdown.WT

[yo29570]

hi,

did you fix your issue? i have exactly the same.
regards,

[Admin]

please submit a support ticket through the link in my signature, that is always a good start, hopefully someone can analyze your log in the mean time.

[yo29570]

thanks i raised a ticket with the support