Issue: User logged on but PC showing offline

[Fujikid]

Hi I have a problem.

I've been using TeamViewer (THANK YOU) for a long time now to support my families PCs.

I've recently setup TeamViewer on my Mum's new PC (Windows 7 x64 Home Premium) so that I can help her with any problems.

On the first day I could log on both when I was on her network and from my own home network.

Now I don't seem to be able to access it.

What's even stranger is that if directly log onto TeamViewer on her PC:

- My Username is shown as Online at the top.
- But the PC itself is shown as offline?

I've never seen this problem before and I'm pretty sure it's set up in the same way I setup her previous PC and other PCs in our family that I can still access.

Does anyone have any idea what could be causing this?

[Fujikid]

I have solved this issue myself for now.

I had to re-add "This computer" and set up the password etc again.

I still have no idea why the original entry stopped working.

[mteq]

Do you have outstanding Windows updates on the user PC? I told my users to install them and reboot and the two guilty PC's came back on line.

It might help. Did for me.