Firewall not active

[greyclear]

I have a cooperate account and you would think getting in touch with teamviewer themselves on the phone would help. lol obviously they have no idea either. In our computers/contacts window you will see some computers showing a red triangle symbol that says firewall not active. Of course all of them have a firewall they are protected by symantec endpoint. So what gives?

[matt]

I'd guess that the Symantec Endpoint isn't set within windows as being 'the firewall', likely that someone has told windows not to bother looking for a firewall instead to stop the 'Action Centre' flags.

[greyclear]

Action center reports that endpoint is turned on so it does see it as the firewall. Action notifications are turned off to the user so they can't change them

[alduins khajiit]

same problem with Comodo Firewall. Action Center does see the firewall, same message in TeamViewer