I have several VM's that my company/I setup and we have a corporate license for TeamViewer so we can provide customer support and access our hardware and software. We typically do not use it within our VPN. However; I was trying to setup a connection for a colleague working overseas. For some reason he cannot get his RDP connection to work through our companies VPN at his location. Everyone else can connect just fine at other locations, and so can he when he is at home.
So, I suggested to use TeamViewer to work around this issue. What we found was I have to be connected with RDP and his TeamViewer logs in great. However if I disconnect or log off his session stops, or if he tries to logon again he gets this message on a black screen in a pop box "The Screen cannot be captured at the moment. This is probably due to fast user switching or a disconnected/minimized Remote Desktop Session." I also get this message if I disconnect my RDP and try to connect using my TeamViewer. Is this driver related?
What would cause this? I have verified on my PC as well, as long as I RDP into VM and then start a session with TeamViewer it works.
Is this something to do with how the VM is setup?
Or is it using the RDP session that is active to capture the screen and when no one is active it has nothing to load?
I suspect it could be no drivers loaded for monitor support and the VM uses the host connection for display function?
Or is that remotely how that would be described? Forgive me for lack of knowledge in this field.
Thank you,
Tony
