Author Topic: How to reboot host? TV10 starts connecting but does not complete  (Read 4118 times)

macole7

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Please advise a newbie!

TV10 is running on a windows xp host.  It shows as being online, and the device status is normal with no alerts.  Connection with password is attempted but does not complete.  A host reboot option is not showing yet because the connection was not completed.  Remote works flawlessly with another TV10 host running linux.  Is there a way to reboot the host xp computer remotely with TV10?  (I have the free TV for personal use only.)  Thank you for your advice!

Here is part of the log file with selected digits redacted in case they are security-related:
2016/05/23 14:10:37.296  2880  4976 S0   Negotiating session encryption: server handshake received, encryption established with AES key length 256
2016/05/23 14:10:37.312  2880  4976 S0   Encryption confirmed by partner
2016/05/23 14:10:37.406  2880  5056 S0   CT40 GWT.UDPFlowVersionHandshakeResponse.Received
2016/05/23 14:10:37.406  2880  5056 S0   CT40 Activating UDP packet loss control ...
2016/05/23 14:10:37.406  2880  5056 S0   CT40 GWT.UDPFlowVersionHandshakeResponse.InitUDP2
2016/05/23 14:10:37.406  2880  5056 S0   CT40 GWT.SendUDPPings
2016/05/23 14:10:37.546  2880  4976 S0   CT39 CT.Receive.CMD_MEETING_AUTHENTICATION From=429625845 To=319150364 L=98
2016/05/23 14:10:37.546  2880  4976 S0   CGatewaySession::ReceivedCmdMeetingAuthentication: CC=8 CT=9
2016/05/23 14:10:37.734  2880  5056 S0   CT40 GWT.CmdUDPPing.UDPMasterReply 108.93.xxx.xxx:3930
2016/05/23 14:10:37.734  2880  5056 S0   CT40 GWT.CmdUDPPing.PingOK.RequestUDP
2016/05/23 14:10:38.234  2880  5056 S0   CT40 GWT.SendUDPPunches
2016/05/23 14:10:38.234  2880  5056 S0   CT40 punching version 0, type 2
2016/05/23 14:10:38.250  2880  5056 S0   CT40 GWT.SendUDPPunchRequest 3
2016/05/23 14:10:38.406  2880  5056 S0   CT40 GWT.CmdUDPPing.PunchReceived, a=206.117.xxx.x, p=6650
2016/05/23 14:10:38.406  2880  5056 S0   CT40 GWT.SendUDPPunches
2016/05/23 14:10:38.406  2880  5056 S0   CT40 punching version 0, type 0
2016/05/23 14:10:38.421  2880  5056 S0!  CT40 GWT.CmdUDPPing.PunchIgnored state=4
2016/05/23 14:10:38.515  2880  5056 S0   CT40 GWT.SendUDPPunches
2016/05/23 14:10:38.515  2880  5056 S0   CT40 punching version 0, type 4
2016/05/23 14:10:38.531  2880  5056 S0!  CT40 GWT.CmdUDPPing.PunchIgnored state=4
2016/05/23 14:10:38.531  2880  5056 S0   CT40 GWT.CmdUDPPing.MTUReceived
2016/05/23 14:10:38.531  2880  5056 S0   CT40 GWT.CmdUDPPing.MTUReceived
2016/05/23 14:10:38.593  2880  5056 S0   CT40 GWT.UDPFlowPunchReceived.Received
2016/05/23 14:10:38.781  2880  5056 S0   CT40 GWT.UDPFlowUDPSendPossible.Received
2016/05/23 14:10:38.781  2880  5056 S0   CT40 GWT.UDPFlowUDPSendPossible.Received
2016/05/23 14:10:38.781  2880   528 S0   CT40 GWT.UDPFlowMTUReceived.Received
2016/05/23 14:10:38.781  2880   528 S0   CT40 GWT.UDPFlowMTUReceived.PrepareSwitchToUDP.Send
2016/05/23 14:10:38.781  2880   528 S0   CT40 Activating UDP carrier ...
2016/05/23 14:10:38.781  2880   528 S0   CT40 GWT.UDPFlowMTUReceived.Received
2016/05/23 14:10:38.937  2880  4976 S0   CT39 CT.Receive.CMD_CARRIER_SWITCH From=429625xxx To=319150xxx L=12
2016/05/23 14:10:38.937  2880   528 S0   GWS.ProcessCarrierSwitch: state=2, carrier=2
2016/05/23 14:10:38.937  2880   528 S0   CT40 CT.ProcessCarrierSwitchFinished
2016/05/23 14:10:51.515  2880  5056 S0   Estimated RTT to 429625xxx: 264 ms, Reliability: 2, Carrier: 2
2016/05/23 14:10:59.843  2880  5056 S0   Estimated Bandwidth Capacity to 429625xxx: 275 kbit/s, Reliability: 2, Carrier: 2
« Last Edit: May 23, 2016, 12:16:30 PM by macole7 »

matt

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Re: How to reboot host? TV10 starts connecting but does not complete
« Reply #1 on: May 25, 2016, 03:41:43 PM »
I find sometimes that creating a second connection to the same machine helps make the connection complete

Failing that, ask someone at remote end to power down and the restart the machine