TeamViewer Forum
General Category => Teamviewer for Windows => Topic started by: xenon2000 on August 22, 2014, 01:59:01 PM
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I have several remote systems setup for unattended access. My work system will show as online for days or weeks, and then it goes offline. But when I check on it in person, the client is fine. Rebooting doesn't get it back online, etc. I have to open the computer and Contacts on the sytem and under "Offline" I delete the system and then I click on Add This Computer. Or what ever it is called. It then gets re-added and it back online again. And it will stay that way for days or sometimes weeks at a time. And then it goes offline again. The system does not go to sleep and if fully on when I come back to the office. Driving me nuts and this is the only system that does this.
It's a Windows 8.1 system, but so are many of my systems. And trying to search for teamviewer offline gets me different offline issues.
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Perhaps there is a firewall issue at your work computer that limits outgoing connections
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Perhaps there is a firewall issue at your work computer that limits outgoing connections
Not a firewall issue. It works just fine when I add the computer. But eventually goes offline and won't work again until after I re-add it. Each time the firewall is not the issue.
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There are a number of programs available on the net that progressively make individual internet connections slow down.
These are used by admins in an effort to stop file sharing in workplaces.
http://www.netlimiter.com/
http://bandwidthcontroller.com/index.html
For two examples.
I suspect that the admin at your work has enabled something like this (some firewall devices do this from a LAN perspective) in an effort to limit certain bandwidth users. TeamViewer sends pulses to the Teamviewer servers to signify online status. This heartbeat may well trigger the limiting software at your work network.
You should ask the admins of your work network to allow you access via teamviewer, if you are allowed to do that.
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There are a number of programs available on the net that progressively make individual internet connections slow down.
These are used by admins in an effort to stop file sharing in workplaces.
http://www.netlimiter.com/
http://bandwidthcontroller.com/index.html
For two examples.
I suspect that the admin at your work has enabled something like this (some firewall devices do this from a LAN perspective) in an effort to limit certain bandwidth users. TeamViewer sends pulses to the Teamviewer servers to signify online status. This heartbeat may well trigger the limiting software at your work network.
You should ask the admins of your work network to allow you access via teamviewer, if you are allowed to do that.
I can't go into details. But I am the Network Admin at the company. We have a 100 Mbit internet connection. I have access to the firewall and everything else. I also have other systems within the network. No GPO policies are affecting this either. And of all things, it's my system at work with the issue.
Trying to figure out why just one system will eventually say "offline" and require that I delete and re-add the computer. I don't have to reinstall or anything. And the client is fully up to date.
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Well it just happened again. My work system (others are fine) is now listed as offline. I am on the system right now and it never sleeps. So it's definitely on the internet. Before I go into the TeamViewer client interface and choose "delete" from the 'gear' icon drop down; does anyone have any ideas like a log that I can look at? I know if I delete it and re-add it; it will be online again. Likely for a few more weeks again.
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Well, another Teamviewer 9 update. Now on 9.0.32494 so we will see if this version has the same issue on this 1 PC. Odd that I only have this issue on 1 system.
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I am having the exact same problem. I updated to from Windows 7 to 8.1 3 weeks ago and everything was working fine until this week. Due to this problem I had to re-added my home computer this morning and it just went offline 30 minutes ago. If I check teamviewer on the home computer it can see other computers and everything looks OK.
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I am having the exact same problem. I updated to from Windows 7 to 8.1 3 weeks ago and everything was working fine until this week. Due to this problem I had to re-added my home computer this morning and it just went offline 30 minutes ago. If I check teamviewer on the home computer it can see other computers and everything looks OK.
What version exactly, do you have right now is it going offline? I haven't had the issue yet since version 9.0.32494 , but it's only been 9 days since I updated. So still plenty of time for it to happen again for me. Happens about 1 or 2 times a month for my one system, out of about 10.
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I will have to check when I get home from work. Yesterday I had it check for new versions and it said it was up to date. My first suspicion was Windows 8 since that was a recent update and the issue never occurred with 7.
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I will have to check when I get home from work. Yesterday I had it check for new versions and it said it was up to date. My first suspicion was Windows 8 since that was a recent update and the issue never occurred with 7.
I have almost all Windows 8.1 systems, and only 1 of them has this issue from the very start for me.
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I guess I spoke too soon. I rebooted my PC today and it went offline with the latest version and I had to re-add the system. Oh well. I just don't understand why only 1 of my many systems is doing this.
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Mine has a static IP so it is not that. I'm going to check to make sure Windows Firewall is off. Not really sure what else to try.
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Mine has a static IP so it is not that. I'm going to check to make sure Windows Firewall is off. Not really sure what else to try.
Good luck. I already know my issue is not due to the computer losing network or internet connectivity. As I am literally online doing other tasks when it happens. And that once it does go "offline", the only way to get it back online is to remove it from the account and re-add it. So something else is going on.
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On the latest version 9.0.32494. I just noticed I'm having a similar problem with my voicechat server so I think this is a Windows 8 issue. Problem is this is a fresh install of 8.1 with fresh installs of Teamviewer and the voice chat server (Ventrilo). I changed the network profile to "private" but the issue still occurred overnight.
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On the latest version 9.0.32494. I just noticed I'm having a similar problem with my voicechat server so I think this is a Windows 8 issue. Problem is this is a fresh install of 8.1 with fresh installs of Teamviewer and the voice chat server (Ventrilo). I changed the network profile to "private" but the issue still occurred overnight.
Ventrilo is a completely different product by a different company. Maybe you have a different issue than me for TeamViewer? With your TeamViewer issue, does it work for days or weeks and then just go offline for no reason? And then never goes back online even with a reboot? And then you have to manually deleted it from the contact list and re-add the computer? If not, then you likely don't have the same issue.
As I mentioned before, I don't see how it has anything to do with Windows 8 or 8.1. I have nearly all Windows 8.1 systems and only 1 of them has this issue. And I have been using Teamviewer since LogMeIn dropped the free product about 9 months ago.
Now if your TeamViewer and Ventrilo have never worked on your specific system, that is a different issue than I am talking about here. And there are many other TeamViewer threads that cover the generic "Offline" issues.
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Now if your TeamViewer and Ventrilo have never worked on your specific system, that is a different issue than I am talking about here. And there are many other TeamViewer threads that cover the generic "Offline" issues.
Did you read my first post in the thread?
With your TeamViewer issue, does it work for days or weeks and then just go offline for no reason? And then never goes back online even with a reboot? And then you have to manually deleted it from the contact list and re-add the computer? If not, then you likely don't have the same issue
Pretty close to your issue but only recently happened a few times in the last week so I dont' have weeks / months of data. I did a fresh install of Win 8.1 3+ weeks ago and never had the issue with Windows 7 (since the logmein switch as well). The reason I mentioned Ventrilo is because last night I noticed the server, while stating it was up and running, was not accessible from another computer on the LAN. Teamviewer had the same issue at the same time requiring that I delete it and re-add it. It has been working since the re-add.
The fact that on my system that two separate pieces of software were experiencing a very similar issue makes me think the problem lies in a Windows 8.1 setting. I'm messing with the power settings profiles now. I wouldn't be so quick to eliminate 8.1 as the problem unless your computers are all setup and configured identically.
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"I am having the exact same problem. I updated to from Windows 7 to 8.1 3 weeks ago and everything was working fine until this week. Due to this problem I had to re-added my home computer this morning and it just went offline 30 minutes ago. If I check teamviewer on the home computer it can see other computers and everything looks OK."
That is your first post. Yes, I read it. I asked because I the first post and other posts combined sounded like there my be some confusion. While you didn't have the issue on Windows 7 and maybe it never will happen on Windows 7. But there are a ton of people using Windows 8 and 8.1 without this issue. Including most of my own systems. I only have 1 system with this issue.
I wish I had some ideas though. For me the main difference between my Windows 8.1 system affected, and the 6+ other Windows 8.1 systems that are not; is that this one is on a Domain at work. The others are not joined to a domain.
I also do not understand why Teamviewer goes "Offline" when the internet and all other network services are fine on my system. If you solve your Ventrilo issue, it would be interesting to see if that has any affect on this Teamviewer issue.
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I noticed the default power profile was putting the HD and network adapters in a lower power state / sleep so I changed that. The whole reporting "online" on the problem computer while being "offline" on the other computers doesn't make much sense to me either.
For what it is worth my Win 7 work computer is on a domain without problems.
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... The whole reporting "online" on the problem computer while being "offline" on the other computers doesn't make much sense to me either....
Can you explain further? I have not had this symptom. When my system goes offline, it is listed as offline both locally and remotely.
I will check my other systems, but for now on my system with the issue I have changed PCI Express->Link State Management to OFF.
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The local computer thinks it is online and OK but the other computers see it as offline. My mistake, I was going back and forth between 2 threads and thought that you had mentioned the same symptom.
The only way to get it be be "Online" again and remotely accessible is to delete and re-add it.
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The local computer thinks it is online and OK but the other computers see it as offline. My mistake, I was going back and forth between 2 threads and thought that you had mentioned the same symptom.
The only way to get it be be "Online" again and remotely accessible is to delete and re-add it.
I will take a screenshot the next time it happens to me. I am wondering if there is still some confusion. The area I am looking when I say it shows as offline on both sides for me; is the right panel window labeled "Computers & Contacts" on the affected system. Under "My computers" it will show the system as offline. And on other systems or the login webpage, it will also show this affected system as offline. Yet I think it doesn't mention offline on the affected system TeamViewer Tray icon. But I will have to confirm that the next time it happens to me and take some screenshots.