TeamViewer Support problem

[facemanak]

Hi!

Don't know where to address my problem. Because support service ( https://www.teamviewer.com/en/support/contact/submit-a-ticket/ ) is not working. I left a ticket. After that I got an answer from Alfonso, Key Account Support Engineer. I send him a special file created by the program Alfonso asked me to use. And so... twelve days have past and no response.

How many days do they need to solve a standard ticket? Maybe I can get some help in solving my problem here?

Thanks in advance,
Yevgen.

[Admin]

hopefully someone here can help but keep in mind the forums are users supported, try posting on their facebook page in the meantime as well.

[matt]

What's your actual problem?

You could also try the Teamviewer facebook page (as Admin says)

[facemanak]

Oh, thanks!

Actually my problem is:
I was using Google Authenticator to login in the Teamviewer (2-step verification). This app generated for me a special code to enter while logging in.
I have updated the firmware on my phone and by mistake forgot to turn off this 2-step verification.
Now I don't have a chance to enter this special code, because I don't have access to this Google-application.

Is there any chance to turn off 2-step verification in my account?

[matt]

#1 I think that you can re-download the Google authenticator app. It should be linked to an email address
#2 that app should survive a firmware update
#3 the Google authenticate generates a new code every about 15 seconds - you need the code that comes up in this 15 seconds to get access to teamviewer if two factor authentication is enabled

https://www.teamviewer.com/en/help/402-How-do-I-activate-deactivate-two-factor-authentication-for-my-TeamViewer-account.aspx