Unable to connect to partner

[Howit_China]

Hi,

I have a Windows 7 professional machine and a Linux Lubuntu machine. Both have team viewer installed and I need to access one from the other remotely.

The machines have each other listed in the "Computers & Contacts" window, but if I try connect (to/from wither machine) I get the attached error.

It looks like it should be pretty straightforward to connect, am I missing something?

[Howit_China]

BTW I am using the free license.

[Admin]

make sure you have the latest version of teamviewer, have your restarted each system?
 if t continues:
sometimes it just best to submit a ticket:
http://teamviewerforums.com/index.php?topic=1363.0

support for the Free Version can sometimes take a bit, but they do provide help.
 Let us know the resolution.