The Remote Desktop Doesn't Appear!! Thanks for the forum!!

[jamzinkorea]

HI there,

Great idea to make a forum for this software since they're no support for non paying users.

Anyways, I installed this software on 3 computers and they all worked great the first day.  We have two desktop Windows 7 64 computers and one is on XP sp3.

Suddenly on the second day, when I requested the remote desktop (I previously set up the permanent password), it doesn't work.  Team viewer says the connections are established but the other desktops don't pop up?  So I wonder what's going on.  Any tips?  It's pretty irritating.  It seems to work 1 out of 10 times now.

So I can't really help my family back in Canada any more.

thanks for any advice!

[ERS]

Ive had this happen once as well, kind of odd, not sure how i resolved it or if it just did it on its own.
Make sure all the systems are using the latest release of teamviewer. help/check for latest version) if there is an update it will prompt you to update. 
It will retain all the settings in the current version.
If they are current, just reinstall teamviewer.

log out of your partner list completely shut down and reboot all the systems ( call your family  to have them to theirs)
 Let us know if that helps and or if you discover another solution.

Hopefully these forums will pick up speed

[jamzinkorea]

Well after conducting lots of tests, it seems that the other computer sometimes needs to reboot for it to work normally again.  I rebooted on both computers in Canada..or my wife and kids did and it seemed to work again.

Perhaps that's it!!

thanks,

[ThLostOne]

I often have the same problem when trying to connect from Win7 x86 Sp1 to a Mac OSX 10.6.8 host machine.
Connection establishes successfully but the remote desktop does never appear.
Only a reboot helps.

Here's an excerpt of the host logfile:

Code: [Select]

2011/06/30 09:32:53.264   2302686379328 G0   Using IPC-Port 6039
2011/06/30 09:32:53.264   2302686379328 G0   UpdateOnlineState newOnlineValue 0
2011/06/30 09:32:53.265   2302686379328 G0   Starting intra process connection
2011/06/30 09:32:53.270   2302953318400 G0   CInterProcessNetwork::SetDyngateIDforSession() id=676634xxx session=501 ptype=2
2011/06/30 09:32:53.271   2302953318400 G0   UpdateOnlineState newOnlineValue 0
2011/06/30 09:32:53.272   2302953318400 G0   Received Control_InitIPC_Response processtype=1
2011/06/30 09:32:53.273   2302953318400 G0   Received Control_InitIPC_Response runningProcesses=3
2011/06/30 09:32:53.274   2302953318400 G0   Control_InitIPC_Response: all processes 3 completely initialized
2011/06/30 09:32:53.517   2302686379328 G0   accelerated display found: 188837368 (1280x1024)
2011/07/04 09:02:34.926  14082954383360 D0   TeamViewer_Desktop Start, PID=1408
2011/07/04 09:02:35.082  14082954383360 D0   Opening local TCP connection to 127.0.0.1:5939
2011/07/04 09:02:35.083  14082954383360 D0   Local TCP connection established
2011/07/04 09:02:35.088  14082954383360 D0   Received Control_InitIPC_Response processtype=1
2011/07/04 09:02:35.089  14082954383360 D0   Received Control_InitIPC_Response runningProcesses=5
2011/07/04 09:02:35.089  14082954383360 D0   Control_InitIPC_Response: all processes 5 completely initialized
2011/07/04 09:02:38.592  14082954383360 D0   Received Control_InitIPC processtype=2
2011/07/04 09:02:38.400  14092686379328 G0   Opening local TCP connection to 127.0.0.1:5939
2011/07/04 09:02:38.469  14092686379328 G0   Local TCP connection established
2011/07/04 09:02:38.503  14092686379328 G0   Received Control_InitIPC_Response processtype=1
2011/07/04 09:02:38.504  14092686379328 G0   Received Control_InitIPC_Response runningProcesses=7
2011/07/04 09:02:38.593  14092686379328 G0   Received Control_InitIPC_Response processtype=4
2011/07/04 09:02:38.595  14092686379328 G0   Control_InitIPC_Response: all processes 7 completely initialized
2011/07/04 09:02:38.732  14092686379328 G0   accelerated display found: 188837368 (1280x1024)
2011/07/04 09:02:39.207  14092686379328 G0   Search crashLog
2011/07/04 11:12:39.481  14092954383360 G0   Timeout for master message.
2011/07/04 11:12:39.503  14092954383360 G0   Timeout for master message.
2011/07/04 11:12:39.504  14092954383360 G0   Timeout for master message.
2011/07/04 12:56:38.154  14082954383360 D0   Connection incoming, sessionID = -1209809892
2011/07/04 12:56:38.155  14082953850880 D0   CLogin::run()
2011/07/04 12:56:38.155  14082953850880 D0   CLogin::NegotiateVersionServer()
2011/07/04 12:56:38.269  14082953850880 D0   CLogin::AuthenticateServer()
2011/07/04 12:56:40.716  14082953850880 D0   CLogin::run(): ConnectionMode == 1
2011/07/04 12:56:40.717  14082953850880 D0   CServerThread::Factory(PseudoSocket)
2011/07/04 12:56:40.721  14082953850880 D0   CGGetActiveDisplayList: displayCount == 0, 0
2011/07/04 12:56:40.721  14082953850880 D0   Monitor number 0 not available. Selected Monitor 0.
2011/07/04 12:56:40.722  14082953850880 D0!! CGGetActiveDisplayList: numDisplays == 0, Errorcode=22
2011/07/04 12:56:40.722  14082953850880 D0   CGGetActiveDisplayList: 0
2011/07/04 12:56:40.723  14082955448320 D0   DesktopThread started
2011/07/04 12:56:40.723  14082953850880 D0   CLogin::run() leave
2011/07/04 12:56:40.724  14082955980800 D0   ServerThread started
2011/07/04 12:56:40.725  14082955448320 D0!! No active displays found!, Errorcode=22
2011/07/04 12:56:40.725  14082955448320 D0!! InitDesktop failed, waiting 1 second, Errorcode=22
2011/07/04 12:56:40.862  14092953318400 G0   ServerThread connected to 324616008, client version is 6.0.10722 P, OS=13
2011/07/04 12:56:40.863  14082955980800 D0   ServerThread connected to 324616008, client version is 6.0.10722 P, OS=13
2011/07/04 12:56:41.726  14082955448320 D0!! No active displays found!, Errorcode=22
2011/07/04 12:56:41.726  14082955448320 D0!! InitDesktop failed, waiting 1 second, Errorcode=22
2011/07/04 12:56:42.727  14082955448320 D0!! No active displays found!, Errorcode=22
2011/07/04 12:56:42.727  14082955448320 D0!! InitDesktop failed, waiting 1 second, Errorcode=22
2011/07/04 12:56:43.728  14082955448320 D0!! No active displays found!, Errorcode=22
2011/07/04 12:56:43.729  14082955448320 D0!! InitDesktop failed, waiting 1 second, Errorcode=22
2011/07/04 12:56:44.729  14082955448320 D0!! No active displays found!, Errorcode=22
2011/07/04 12:56:44.730  14082955448320 D0!! InitDesktop failed, waiting 1 second, Errorcode=22
2011/07/04 12:56:45.731  14082955448320 D0!! No active displays found!, Errorcode=22
2011/07/04 12:56:45.731  14082955448320 D0!! InitDesktop failed, waiting 1 second, Errorcode=22
2011/07/04 12:56:46.732  14082955448320 D0!! No active displays found!, Errorcode=22
2011/07/04 12:56:46.732  14082955448320 D0!! InitDesktop failed, waiting 1 second, Errorcode=22
2011/07/04 12:56:47.733  14082955448320 D0!! No active displays found!, Errorcode=22
2011/07/04 12:56:47.734  14082955448320 D0!! InitDesktop failed, waiting 1 second, Errorcode=22
2011/07/04 12:56:48.170  14092954383360 G0   Timeout for master message.
2011/07/04 12:56:48.734  14082955448320 D0!! No active displays found!, Errorcode=22
2011/07/04 12:56:48.735  14082955448320 D0!! InitDesktop failed, waiting 1 second, Errorcode=22
Edit:
First it only happened when the Mac had a password required after the screen saver becomes active.

[TeamViewer]

Hello,
do you use TeamViewer Host for Mac? Please update your version. We fixed this problem in our last release.
Regards
Inga, TeamViewer

FYI: Also as non commercial users you can send us an email to support@teamviewer.com with any question or problem.

[ThLostOne]

Thanks a lot!
The latest version seems to have solved the problem.