I will be posting some of the questions I have in this great forum later but had to start with this just in case any team viewer reps visit here.
1. The product itself is AWESOME, without peer.
2. How idiotic is this company that they are a software company and it's 2013 and they don't have a freaking user forum? Don't they understand that users don't want to go back and forth with their pathetic support that sometimes takes days or weeks to get responses? Or that I don't want to "call them"?! It is awesome someone here has created a third party forum, but ridiculous that you have to.
3. I have been seriously interested in purchasing this product for well over a year now but give up because I can't get answers to the questions I have. I don't want to email back and forth and the documentation is sub-standard.
4. They offer a 7-day refund policy. If you are going to offer a refund policy don't offer a fake one, give someone 30 days so they have time to test the product. I am mainly interested in the enterprise product with the online user management so I would like to have 30 days to test it. Sure, I suppose I can set up another trial account which gives 15 days of the online console, the last time I did that I tested it on day one, had some questions and emailed them and my trial was expired by the time they finally responded with the excuse that my inquiries took place "around the holidays".
5. I can't even imagine how much business they are losing with their ridiculous policies. On the one hand they basically allow millions of users to get away with using it for free when it is actually being used for commercial purposes. But on the other hand they let people like me who would be happy to pay for it slip away because they don't have user forums, have substandard documentation, slow support, a poor return policy etc. All of these things I could forgive if they just had an active support forum where I could ask questions.
