Teamviewer connects, authenticates, then nothing.

[monster10888]

Hi I have recently come across an issue while trying to connect to my parent's machine. I enter the ID and it attempts to connect but nothing comes of it.
They can connect to my machine easily without fail.
I am able to connect to my server without fail, as well as the teamviewer test (ID 12345).

I am using TV 8, and they are using TV 7. However I have tried with versions 7 and 6 as well and I get the same problem.
I have tried connecting while logged in and while logged out.

I am completely stuck on what to do. Any help is appreciated. Should note that both machines are running windows 7. Mine is ultimate and theirs is home premium.

[matt]

What level of user is logged on at the remote end?
Have you tried having a 'chat' first?

Have you tried restarting the remote computer, and then trying again?

[monster10888]

We were on the phone during the whole ordeal. And both computers have been reset.

[jfulmer]

I'm getting the same issue on one of our machines. it is a recent issue. the logs say "G1!! DT: CDataTransceiverManager: An unexpected DataTransceiverID collision occured."

[Admin]

Post this issue to Teamviewer facebook:
https://www.facebook.com/teamviewer