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Author Topic: TeamViewer does not launch  (Read 23770 times)

electro76

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TeamViewer does not launch
« on: November 18, 2013, 09:49:11 AM »
Hi all,

I've installed ver 8 on XP Pro.
When trying to launch I get small blue tray icon with a red exclamation mark on it.
Ater 2 seconds it disappears from tray and task manager, program does not launch.
Please kindly help.

(How can I attach/upload a logfile to forum messages?)

Thanks.
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matt

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Re: TeamViewer does not launch
« Reply #1 on: November 21, 2013, 04:01:14 AM »
does that computer have internet access?
Under what level of user did you install TeamViewer?
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electro76

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Re: TeamViewer does not launch
« Reply #2 on: November 21, 2013, 02:09:09 PM »
Quote from: matt on November 21, 2013, 04:01:14 AM
does that computer have internet access?
Under what level of user did you install TeamViewer?

Yes, it has internet access.
It was working flawlessly on this machine, installed by a user with administrator rights.
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electro76

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Re: TeamViewer does not launch
« Reply #3 on: November 27, 2013, 08:50:58 AM »

TV fails launching...
can anyone please help ?
logfile below.

copied from logfile:
2013/11/18 18:32:36.263   908   484 S0   CAcceptServer::HandleAccept: new connection from 127.0.0.1:1267
2013/11/18 18:32:36.263   908   484 S0   CInterProcessNetwork::SetDyngateIDforSession() id=959164561 session=0 ptype=2
2013/11/18 18:32:36.263   908   484 S0   UpdateOnlineState newOnlineValue 1
2013/11/18 18:32:36.263   908   484 S0   TeamViewer is going online!
2013/11/18 18:32:36.295   908  1432 S0   KeepAliveThread started
2013/11/18 18:32:36.435   908  1432 S0   CT12 CT.Send.CMD_PING From=959164561 To=0 L=4
2013/11/18 18:32:36.560   908  1432 S0   CT12 CT.Receive.CMD_PINGOK From=0 To=959164561 L=4
2013/11/18 18:32:36.701   908  1432 S0   NetWatchdog: Ping successful!
2013/11/18 18:32:36.701   908  1432 S0   NetWatchdog: Internet is now connected
2013/11/18 18:32:36.232  3056  2100 G0   Monitors: Default Monitor, \\.\DISPLAY1, 1024x768 (0,0), flags=2
2013/11/18 18:32:36.248  3056  2100 G0   CHttpRedirectionProtocol: Successfully registered
2013/11/18 18:32:36.248  3056  2100 G0   Opening local TCP connection to 127.0.0.1:5939
2013/11/18 18:32:36.263  3056  2100 G0   Local TCP connection established
2013/11/18 18:32:36.279  3056  2100 G0   Received Control_InitIPC_Response processtype=1
2013/11/18 18:32:36.279  3056  2100 G0   Received Control_InitIPC_Response runningProcesses=3
2013/11/18 18:32:36.279  3056  2100 G0   Control_InitIPC_Response: all processes 3 completely initialized
2013/11/18 18:32:36.779  3056  2100 G0   MachineHooks: Initialized Shm
2013/11/18 18:32:36.779  3056  2100 G0   MachineHooks: refcount = 1
2013/11/18 18:32:36.779  3056  2100 G0   MachineHooks: w32 Loader is starting
2013/11/18 18:32:36.935   908  1432 S0   Resource-Language:en
2013/11/18 18:32:36.935   908   484 S0   InterProcessNetwork: Loader process started, pid = 2480
2013/11/18 18:32:36.966  3056  2100 G0   Tray created!
2013/11/18 18:32:36.966  3056  2100 G0   CMainWindow::ShouldShowDynamicPassword(): dynPw=1 allowIncoming=1 id=959164561 ka=0 lanAllowed=0 lanOnly=0 networkState=1
2013/11/18 18:32:36.982   908  1432 S0   CT13 CT.Send.CMD_MASTERCOMMAND From=959164561 To=0 L=622
2013/11/18 18:32:36.982  3056  3660 G0!  CoreAudioSystemMixer::EnumerateDevices MMDeviceEnumerator failed with error = 80040154
2013/11/18 18:32:37.045   908  1432 S0   CT13 CT.Receive.CMD_MASTERRESPONSE From=0 To=959164561 L=112
2013/11/18 18:32:37.045   908  1432 S0   CT13 CT.Disconnect
2013/11/18 18:32:37.045   908  1432 S0   MC.L addonchannels=0&ckaportsenabled=0&client=TV&commercial=1&f=Login&gw=1&gwlevel=431&hideonlinestatus=0&httpout=1&ic=487322038&id=959164561&iguid={21852583-6cb0-4c2b-b9d6-7ddba352e556}&keepalive=1&language=en&licensetype=10000&logging=1&mid=u4c4c4544004d57108046b5c04f52314a00123f1a27c986b6c60d2b5eafd9370a32cbf40a5644&midf=1&midhistory=0x00123f1a27c9_1c98ac715e6d386_3839200809|u4c4c4544004d57108046b5c04f52314a00123f1a27c986b6c60d2b5eafd9370a32cbf40a5644&midv=1&noofactivekeepalive=0&os=WinXP&port443out=0&rhash={00e6a3d0-edb6-c490-f31b-aa8438628146}&runtime=1&smidv=1&sro=0&supportedfeatures=397409245&tcpout=1&v=8.0.22298 - 0#OK_10000_-_2__37.252.248.75:5938_34503_1_-1_0.0.0.0__178.77.120.103_178.77.120.102_0_959164561_1_0_0_0_786217_
2013/11/18 18:32:37.060   908  1432 S0   CT14 CT.TM_WaitAtGateway.37.252.248.75:5938 - CT14 - S14
2013/11/18 18:32:37.060   908  1432 S0   CT14 CT.Connect to TeamViewer Router 37.252.248.75:5938
2013/11/18 18:32:37.123   908  1432 S0   CT14 CT.Connected
2013/11/18 18:32:37.138   908   544 S0   CT14 CT.Run
2013/11/18 18:32:37.138   908   544 S0   CT14 CT.Send.CMD_IDENTIFY From=959164561 To=0 L=32
2013/11/18 18:32:37.138   908   544 S0   CT14 CT.Send.CMD_REQUESTKEEPALIVE2 From=959164561 To=0 L=24
2013/11/18 18:32:37.138   908   544 S0   CConnectionThread::PingRouter(): Router Ping started
2013/11/18 18:32:37.185   908   544 S0   CT14 Activating support for ccmdV2
2013/11/18 18:32:37.185   908   544 S0   CT14 CT.Receive.CMD_SESSIONID From=0 To=959164561 L=8
2013/11/18 18:32:37.185   908   544 S0   CT14 CT.Receive.CMD_IDENTIFY From=0 To=959164561 L=32
2013/11/18 18:32:37.185   908   544 S0   CT14 CConnectionThread::CmdPingRouter(): Router Pong Received with following Hops: 959164561 707604917
2013/11/18 18:32:37.185   908   544 S0   TVRouterClock Schedule next request in 0 seconds
2013/11/18 18:32:37.216   908   544 S0   TVRouterClock: new connection available
2013/11/18 18:32:37.216   908   544 S0   TVRouterClock Schedule next request in 0 seconds
2013/11/18 18:32:37.216   908   484 S0   CSendCommandToMaster::SendBCommandToMaster: CC=3 CT=38
2013/11/18 18:32:37.216   908   544 S0   CT14 CT.Send.CMD_ROUTERCMD From=959164561 To=707604917 L=32
2013/11/18 18:32:37.232   908   484 S0   CSendCommandToMaster::SendBCommandToMaster: CC=3 CT=38
2013/11/18 18:32:37.279   908   544 S0   CT14 CT.Receive.CMD_ROUTERCMD From=707604917 To=959164561 L=123
2013/11/18 18:32:37.279   908   544 S0   TVRouterClock: received router time: 20131118T163229.270248
2013/11/18 18:32:37.279   908   544 S0   TVRouterClock Schedule next request in 43200 seconds
2013/11/18 18:32:37.279   908   544 S0   CT14 CT.Send.CMD_ROUTERCMD From=959164561 To=707604917 L=1380
2013/11/18 18:32:37.279   908   544 S0   CConnectionThread::ProcessBuddyCommandClient: CC=3 CT=38
2013/11/18 18:32:37.310   908   544 S0   CConnectionThread::ProcessBuddyCommandClient: CC=3 CT=38
2013/11/18 18:32:37.341  3056  3660 G0   AudioDriver: Initializing Direct Sound 8
2013/11/18 18:32:37.341  3056   548 G0   AudioDriver: Thread Running
2013/11/18 18:32:37.341  3056  3660 G0   AudioDriver: Direct Sound Initialized
2013/11/18 18:32:37.341   908   544 S0   CT14 CT.Receive.CMD_ROUTERCMD From=707604917 To=959164561 L=1779
2013/11/18 18:32:37.373   908   544 S0   CT14 CT.Send.CMD_ROUTERCMD From=959164561 To=707604917 L=776
2013/11/18 18:32:37.388  3056  2100 G0   AudioDriver: using rec dev 'SigmaTel C-Major Audio', 'STAC97.sys', id 0
2013/11/18 18:32:37.388  3056  2100 G0   AudioDriver: using play dev 'SigmaTel C-Major Audio', 'STAC97.sys', id 0
2013/11/18 18:32:37.388  3056  2100 G0   API: The API is not registered with Windows.
2013/11/18 18:32:37.388  3056  2100 G0   Show Intro Screen
2013/11/18 18:32:37.388   908   484 S0   CSendCommandToMaster::SendBCommandToMaster: CC=3 CT=38
2013/11/18 18:32:37.388   908   484 S0   CSendCommandToMaster::SendBCommandToMaster: CC=3 CT=38
2013/11/18 18:32:37.388   908   484 S0   CSendCommandToMaster::SendBCommandToMaster: CC=3 CT=38
2013/11/18 18:32:37.388   908   484 S0   CSendCommandToMaster::SendBCommandToMaster: CC=3 CT=38
2013/11/18 18:32:37.388   908   484 S0   CSendCommandToMaster::SendBCommandToMaster: CC=3 CT=38
2013/11/18 18:32:37.388   908   484 S0   CSendCommandToMaster::SendBCommandToMaster: CC=3 CT=38
2013/11/18 18:32:37.435   908   544 S0   CT14 CT.Receive.CMD_ROUTERCMD From=707604917 To=959164561 L=778
2013/11/18 18:32:37.451   908   544 S0   CT14 CT.Send.CMD_ROUTERCMD From=959164561 To=707604917 L=153
2013/11/18 18:32:37.451   908   544 S0   CConnectionThread::ProcessBuddyCommandClient: CC=3 CT=38
2013/11/18 18:32:37.466   908   544 S0   CConnectionThread::ProcessBuddyCommandClient: CC=3 CT=38
2013/11/18 18:32:37.498   908   544 S0   CConnectionThread::ProcessBuddyCommandClient: CC=3 CT=38
2013/11/18 18:32:37.498   908   544 S0   CConnectionThread::ProcessBuddyCommandClient: CC=3 CT=38
2013/11/18 18:32:37.498   908   544 S0   CConnectionThread::ProcessBuddyCommandClient: CC=3 CT=38
2013/11/18 18:32:37.498   908   544 S0   CConnectionThread::ProcessBuddyCommandClient: CC=3 CT=38
2013/11/18 18:32:37.498   908   544 S0   CT14 CT.Receive.CMD_ROUTERCMD From=707604917 To=959164561 L=171
2013/11/18 18:32:37.576  3056  2100 G0   before opening URL: http://client.teamviewer.com/intro/index.aspx?lng=en&version=8.0.22298&os=win&tab=1
2013/11/18 18:32:37.591  2480  1668 L32  Loader started with: "C:\Program Files\TeamViewer\Version8\tv_w32.exe" --action hooks  --log C:\Program Files\TeamViewer\Version8\TeamViewer8_Logfile.log 
2013/11/18 18:32:37.607  2480  1668 L32  Starting Loader
2013/11/18 18:32:36.732  3056  2100 H32  Loader: SharedMem Connected (seg = 0x2f70000, refcnt = 1)
2013/11/18 18:32:36.779  3056  2100 H32  teamviewer.exe: SharedMem Connected (seg = 0x2f70000, refcnt = 2)
2013/11/18 18:32:37.795   908   484 S0!! CTcpProcessConnector::HandleRead error 10054 reading from process 3056: An existing connection was forcibly closed by the remote host
2013/11/18 18:32:37.795   908   484 S0!! CInterProcessNetwork::NewInterProcessDataAvailable(): ReadFailed session=0 ptype=2
2013/11/18 18:32:37.795   908   484 S0   UpdateOnlineState newOnlineValue 0
2013/11/18 18:32:37.795   908   484 S0   TeamViewer is going offline!
2013/11/18 18:32:37.795   908   484 S0   Offline() StopListening.WT
2013/11/18 18:32:37.795   908   484 S0   TVRouterClock Stop clock
2013/11/18 18:32:37.795   908   484 S0   CT14 CT.Send.CMD_ENDSESSION From=959164561 To=707604917 L=4
2013/11/18 18:32:37.795   908   484 S0   CT14 CConnectionThread::Terminate(): Sent EndSession with reason: 11
2013/11/18 18:32:37.795   908  3536 S0   Process 3056 in session 0 has terminated
2013/11/18 18:32:37.857   908   544 S0   CT14 CT.Receive.CMD_DISCONNECT From=707604917 To=959164561 L=4
2013/11/18 18:32:37.857   908   544 S0   CT14 CT.Run.LoopEnd
2013/11/18 18:32:37.857   908   484 S0!  CT14 CT.Term.SessionShutdownEventNotSignaled
2013/11/18 18:32:37.857   908   484 S0   CT14 CT.Disconnect
2013/11/18 18:32:37.904   908   484 S0   CT.Disconnect.TM_WaitAtGateway finished
2013/11/18 18:32:37.904   908   484 S0   CT14 CT.Term.TM_WaitAtGateway: SendQueueThread stopped
2013/11/18 18:32:37.904   908   484 S0   CT14 CT.Term.TM_WaitAtGateway: Terminated
2013/11/18 18:32:37.904   908  1432 S0   KeepAliveThread ended
2013/11/18 18:32:37.904   908   484 S0   MainApp.Shutdown.GWS.Disconnect n=0
2013/11/18 18:32:37.904   908   484 S0   Offline() CT.Terminate
2013/11/18 18:32:37.904   908   484 S0   Offline() Shutdown.WT
2013/11/18 18:32:38.623  2480  1668 L32  Error! TeamViewer terminated unexpectedly!
2013/11/18 18:32:38.623  2480  1668 L32  Exit
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yo29570

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Re: TeamViewer does not launch
« Reply #4 on: December 02, 2013, 02:40:00 AM »
hi,

did you fix your issue ? i have exactly the same.
regards,

johann
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matt

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Re: TeamViewer does not launch
« Reply #5 on: December 02, 2013, 03:46:22 PM »
The only time that I had seen this was when TV was installed as a non-admin user

If this is not the case, you should lodge a ticket with the official TV support (This forum is fan run, and is not official support)
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yo29570

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Re: TeamViewer does not launch
« Reply #6 on: December 13, 2013, 02:39:22 AM »
thanks i raised a ticket with the support
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electro76

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Re: TeamViewer does not launch
« Reply #7 on: July 31, 2014, 11:19:45 AM »
Still nothing, cannot launch the program...
Does anyone have a solution?
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jujuhonny

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Re: TeamViewer does not launch
« Reply #8 on: August 08, 2014, 09:21:25 AM »
Dear all,
I had exactly the same problem. After a long test, I managed to find a temp solution for my case.

The situation is :
- Chinese XP Home and TV9
- Teamviewer.exe (i.e. the TV Client) started and got killed instantly
- Teamviewer_service.exe stayed alive
- Other PC could not connect to this PC
- in log, lines "API: The API is not registered with Windows." and "Error! TeamViewer terminated unexpectedly!" are founded.

temporary solution :
- right click on the TV icon, goto Compatibility > Input Settings > disable advanced lang service

Now you can use this icon link to start the TV interface.

Good luck.
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electro76

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Re: TeamViewer does not launch
« Reply #9 on: August 10, 2014, 10:00:10 AM »
Quote from: jujuhonny on August 08, 2014, 09:21:25 AM
Dear all,
I had exactly the same problem. After a long test, I managed to find a temp solution for my case.

temporary solution :
- right click on the TV icon, goto Compatibility > Input Settings > disable advanced lang service

Now you can use this icon link to start the TV interface.

Good luck.

This is a good workaround.
It helped me too, but it still a workaround!
Now I need to connect TV twice:
1) when the PC is in logon stage - I can TV to it and fill in the login password - then the XP loads and TV gets killed before reaching the Desktop.
2) Next,  I had to put TV in the Startup folder in Program Files for it to launch automatically again after logon finished (with the 'disable advanced lang settings' checked) so I can TV the now up and running desktop again.

Gees, that took me some 8 month to resolve.
Thanks jujuhonny !
TV support - please keep track on this case till hopefully resolved.
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electro76

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Re: TeamViewer does not launch - SOLVED!
« Reply #10 on: August 10, 2014, 11:13:18 AM »
OK - Finally solved the problem:
Start -> Settings -> Control Panel -> Regional -> Languages Tab -> Details -> Advanced Tab -> uncheck 'Extend support...'

Voila! - TV launches and stay active in background.

Thanks again all,
Peace.
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